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Due to the Covid – 19, there may be shipping delays due to post office and delivery companies changing schedules. Thank you for understanding.

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Return & Cancellation Policy

Here at chen winkler, we strive to make every piece of jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, chen winkler will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please contact our customer service through live chat or email.

Return Policy  
New and unworn items can be returned to chen winkler within14 days of purchase. postage fees will be paid by the customer.


Cancellation Policy
The jewelry creation process starts very shortly as we are working to deliver your order ASAP, so that all cancellations requests after ordering may be subject to a 50 percent restocking fee.
chen winkler reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.

 

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